Repair Terms & Conditions

By submitting a gaming console, controller, or other electronic device to Voltix, customers authorize Voltix to inspect and diagnose the device. Before performing paid repairs, Voltix will provide a repair estimate and obtain customer approval. Any additional repairs or charges require further customer authorization.

Voltix offers free initial assessments. If a device requires advanced diagnostics involving a fee, the customer will be informed of the cost before that work begins. Repair estimates may change if additional problems are discovered during service. Customers will not be charged for additional repairs without prior approval.

Repair completion times vary depending on the device's condition, parts availability, and repair complexity. Any turnaround time provided is an estimate and is not a guaranteed completion date unless explicitly agreed upon in writing. Voltix will make reasonable efforts to communicate unexpected delays.

Payment is due upon completion of the repair and before the repaired device is returned to the customer, unless otherwise agreed in writing. Customers will receive an invoice detailing the services performed and applicable charges. Voltix will not perform additional paid work without customer authorization.

Some devices may be damaged beyond economical or practical repair. If Voltix cannot successfully complete an authorized repair, the customer will be notified. No repair labor fee will be charged for an unsuccessful repair. Separately approved diagnostic fees or other expressly agreed charges may still apply.

Customers are encouraged to back up saved games, account information, and other important data before submitting devices. Please remove game discs, memory cards, and unrelated accessories when possible. Certain repairs may require software resets, storage replacement, or other procedures that could affect stored information. Voltix will seek customer authorization before intentionally performing data-erasing procedures. Voltix remains responsible for damage or data loss caused by its negligence or other conduct for which liability cannot lawfully be excluded.

Voltix is not responsible for defects or damage that existed before the device was submitted. Existing corrosion, liquid damage, prior repair attempts, and failing components may affect repair success. Any newly discovered issues will be communicated to the customer before additional paid repairs are performed.

Customers are expected to collect their devices within 60 days after receiving notice that the device is ready for pickup or that service has ended. Voltix will make reasonable attempts to contact the customer using the contact information provided. Devices remaining unclaimed after 60 days may be subject to further written notice and handling under applicable New Jersey law. The passage of 60 days does not automatically transfer ownership to Voltix or authorize the sale, recycling, or disposal of a customer's device.

Voltix may use new, refurbished, or compatible replacement parts, as disclosed to the customer before approval. Customers may request the return of replaced parts, subject to applicable exchange requirements, safety considerations, and legal obligations.

Voltix will exercise reasonable care when handling customer devices. Customers should disclose known damage, prior repair attempts, and other relevant device issues before service. Nothing in these terms limits consumer rights or remedies that cannot lawfully be waived.

For questions about repair services or these terms, contact: Voltix Video Game Repair Email: voltixgamerepair@gmail.com Service Area: New Jersey